Shipping policy

At OwnRoute, we’re committed to getting your order to you as quickly and smoothly as possible. Below is everything you need to know about our shipping process.

Processing & Handling Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).
  • Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

  • Standard Shipping (Domestic) – Estimated delivery in 5-7 business days
  • Express Shipping (Domestic) – Estimated delivery in 2-4 business days
  • International Shipping – Estimated delivery in 7-14 business days (varies by location)
  • Shipping costs will be calculated at checkout based on your location and selected shipping method

International Shipping

  • Customers are responsible for any customs, duties, or taxes imposed by their country.
  • Delays due to customs processing are beyond our control, but we’ll do our best to assist if any issues arise.

Order Tracking

  • Once your order is shipped, a tracking number will be sent via email.
  • Please allow 24-48 hours for tracking updates to appear.

Shipping Delays

  • While we strive to meet estimated delivery times, unexpected delays (such as carrier issues, weather conditions, or customs processing) may occur.
  • If your order is delayed beyond the estimated time, please contact our support team at [your email/contact info] for assistance.

Lost or Stolen Packages

  • OwnRoute is not responsible for lost or stolen packages after they have been marked as delivered.
  • If your package is lost in transit, please contact the shipping carrier directly. If you need further assistance, reach out to us, and we’ll do our best to help.

Address Changes & Order Issues

  • Please double-check your shipping address before completing your purchase.
  • If you need to make changes to your order, contact us within 24 hours of placing it. Once an order is shipped, we cannot make modifications.

Contact Us

For any shipping-related questions, feel free to reach out to us at [your email/contact info]. Our team is happy to assist you.

Thank you for choosing OwnRoute.